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Frequently Asked Questions  

Last Updated: Oct 22, 2012 URL: http://libguides.surry.edu/faqs Print Guide RSS Updates
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Borrowing

How do I get a library card?
What if I lose my library card?
How do I find materials?
What materials may I borrow, and for how long?
How do I renew materials?
What is your fine policy?
May I have materials held for me?
How do I place a hold on an item?
What are reserve materials?
What are non-circulating materials?
What is interlibrary loan?


How do I get a library card?

Library cards are free for any student or community member. You may apply for a card at the Circulation Desk or you may fill out the Online Library Card Application. You will need to show your driver’s license or some other photo identification at the Circulation Desk. You will need to have a library card in order to check out materials.

You may also request a library card via mail or fax. Fill out the online application (linked below) and mail it to:

Surry Community College Library
630 South Main St.
Dobson, NC 27017.

Library Card Application

If you prefer, you may fax these documents to (336) 386-3692. Your library card will be mailed to you at the address given on your application.


What if I lose my library card?

If a patron loses their library card BEFORE it expires, there is a fee of $3.00 to replace the card.


How do I find materials?

All books and audiovisual materials are listed in the library catalog. This catalog gives information about the item, if it is checked out, when it is due back, etc.


What materials may I borrow, and for how long?

Students may check out up to six items, and up to two DVDs. Non-students may check out up to three items (no DVDs). Books may be checked out for three weeks and renewed once if no one is waiting for them. Any accrued fines must be paid before renewing. Overdue fines per day are 10¢ for books or CD and $1.00 per day for DVDs. Periodicals, newspapers, and reference and genealogy books may not be checked out.


How do I renew materials?

Books and CDs normally circulate for three weeks, and may be renewed one time if no one has reserved them. DVDs are not renewable.

Renewals may be made in person, by telephoning the library at (336) 386-3259, or by logging into your library account. You will need your library card number and PIN number when renewing online. Any accrued fines must be paid and the student's record cleared before items can be renewed.


What is your fine policy?

Fines are charged for materials which are returned after the due date. Books currently have a 3-day grace period before fines begin. However, once the grace period passes, fines accrue from the first day overdue.

Fine amounts range from .10 per day for books to $2.00 per day for videotapes. A person who owes fines or has overdue materials checked out will not be permitted to check out additional materials.

If a book or CD is lost, the borrower will be charged $40.00 per item, a $10.00 processing fee, and any fines which have accrued before the book is reported lost.


May I have materials held for me?

Yes. If you are on campus and the item is in, you may check it out right away. If the item is out, you may place a hold on it online in the CCLINC catalog or in person at the Circulation Desk or telephone or email to unswortha@surry.edu to have the item held for you. You MUST identify a valid library card number when placing the hold. You may check on the item’s status at any time during regular library hours by asking at the Circulation Desk or by calling (336) 386-3259. We will notify you via email when the item has been returned and hold it for pickup for 5 business days. If you are placing a hold on an item from off campus and it is on the shelf, we will pull it and hold it for you for 5 business days. If it is checked out, we will hold it for you using the procedure outlined above.


How do I place a hold on an item?

First, locate the item you would like to place a hold on in the library catalog. If the item is currently available at Surry Community College, you may come pick up the item in the stacks. If the item is checked out or if you would like an item that is located at another library, click on the "Details" button located to the left of the item information. On the left side of the screen, click on the "Place Hold" link. You will then be asked to enter your user ID, which is your 14 digit library card number. You must also enter your 4-digit PIN number, which can be assigned to you by the Circulation Department. Once you have entered this information, click the "Place Hold" button and a library staff member will contact you via phone when the item arrives at the Surry Community College Library. Though arrival times vary, in general you can expect to receive your item in 3-4 business days.


What are reserve materials?

Reserve materials for class assignments are sometimes placed at the Circulation Desk by instructors. These materials must be checked out from the Circulation Desk. Restrictions on the reserve materials are placed by the instructor; some items are for library use only (due back at the desk in 2 hours), while others may circulate for a periods ranging from one to seven days. Fines on reserve materials $1.00 per day for books.


What are non-circulating materials?

Some materials are for library use only and may not be checked out. These include magazines, newspapers, reference books, and books from the Genealogy & Local History Collection.


What is interlibrary loan?

When a student needs a book or periodical article that is not available in our collection, it is sometimes possible to obtain the material from another library. You may request materials from other CCLINC (Community College Libraries In North Carolina) libraries through the menu in the library catalog. If the item is not in the CCLINC system, there may be a charge from the lending library. The student is responsible for any charges associated with interlibrary loans he/she has requested. To request ILL, the student should give complete information about the book or article to the Reference Librarian. You may also call (336) 386-3317 or email unswortha@surry.edu.

 

Building Information

What are the library hours?
Who works at the library?
What are your library policies and procedures?
Does the library have audiovisual equipment?


What are the library hours?

Please view the Library Hours page for the current library hours.


Who works at the library?

Please view the Library Staff page.


What are your library policies and procedures?

Please view the Library Procedures page for current library policies and procedures.


Does the library have audiovisual equipment?

The library has a TV/DVD combo and a TV/VHS combo for in-library use. The televisions are located in study rooms on the 1st floor.

Faculty and staff with audiovisual equipment needs should contact the IT & Computer Services Department at (336) 386-3434.

 

Research

How do I get research help?
How do I obtain off-campus access?
What is NCLive, and how do I get access?


How do I get research help?

A reference staff member is available during all library hours. You may come in person, call (336) 386-3260, or email unswortha@surry.edu. You may also fax questions to (336) 386-3692.

After hours, the NCknows instant messaging service is available to all SCC students.

The reference staff at SCC can help you answer questions, assist you in planning your search strategy, or suggest print and online resources to use.

If you need help with writing papers and correcting papers, please see the staff in the Academic Support Center on the 2nd floor of the library.


How do I obtain off-campus access?

To access library databases, videos, & e-books from off-campus, you must be a current SCC student, faculty, or staff member. When prompted, enter your SCC username & password. You may look up your username in Knight Life. If you encounter problems logging in from home, contact the Technology Services division at 386-3434 for assistance.


What is NCLive, and how do I get access?

NCLIVE stands for North Carolina Libraries for Virtual Education. It is a cooperative effort to provide access to many research databases for all citizens of the state, no matter where they live. If you are affiliated with SCC, you may access all NCLive databases via the Article Databases page.

If you are not affiliated with SCC, you may access NCLive databases through http://nclive.org. You will need to contact your local library for a password.

Surry Community College Library | 630 South Main Street, Dobson, NC 27017 | (336) 386-3259 | http://libguides.surry.edu
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